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Customer Service
& Administration:

 

 

 

 

 

 

 

 

 

 

 

 

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New Service Requests - New Customer Application

These procedures apply when a property that has existing service and the transfer of property ownership or the owner of record necessitates transferring service to a new customer.

1. The following steps must be completed to establish service as a new customer:

New property owners must contact the District and obtain a new customer packet. This new customer packet will consist of:

A new owner cover letter prepared for their property

A Water District Service Application Card

Water and sewer rate and fee information

Customer shut off valve information

Proper winter care of plumbing information

Hazard reduction and property Protection information

Homeowners who rent or lease their homes to tenants information

2. New property owners will be required to sign the Water District Service Application Card where indicated and return it to our office by the date identified in the cover letter.  The Water District Service Application Card is our contract with customers for water service.  Failure to do so will result in the water meter being locked by a date identified in the new owner cover letter.  Once the water meter is locked, a signed signature card must be returned before the meter will be unlocked at a cost of $35 during normal business hours (Monday 9:00am - 5:00pm Tuesday through Friday 8:00am 5:00pm) or an additional $35.00 after 5:00pm, for a total of $70.00. Meters will not be unlocked between the hours of 7pm to 7am.  Click here for Meter Reconnection Form.  If the Water District Application Card is not received within 60 days of the lock date, the meter will be disconnected and the customer will be responsible for all applicable reconnection and past due fees.

3. A return envelope for returning the completed Water District Service Application Card is provided for customer convenience.
  
4. Please review the documents included in the new customer packet since this provides important information regarding the nature of District services and protecting your home.

5. Customer water meters will generally be read between the 10th and 20th of the month.  Depending on the weekends and holidays we could start reading on the 8th or 9th of the month.  If you should have any questions regarding your service, please contact our office Monday through Friday during regular business hours at (909) 867-2766.

 

 

 

 

 

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Running Springs Water District - A Multi-Service, Independent Special District

 

 

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Copyright 2013 Running Springs Water District. All Rights Reserved.

The Running Springs Water District, providing water and sewer service to the San Bernardino Mountain Community of Running Springs California.
A Multi Service, Independent Special Water District.  Fire Department, Water Department, Waste Water Department.