FAQ
PAYMENTUS BILL PAYMENT COMPANY
The
Running Springs Water District has contracted with Paymentus
Corporation, a third party automated payment service, to offer payment
options for customers interested in paying their bill online using the
Internet or by using an automated phone service. Paymentus
accepts credit and debit card payments with a VISA, Mastercard or
Discover Card logo. Paymentus also accepts electronic
checks. Paymentus will charge a convenience fee for each
transaction.
Web link for Water/Sewer Payments - https://ipn.paymentus.com/otp/stde/rswd
Web link for Ambulance Payments - https://ipn.paymentus.com/otp/stde/rswa
ELECTRONIC PAYMENTS FREQUENTLY ASKED QUESTIONS
For what bills or invoices do you accept electronic payments?
We accept electronic payments for water/sewer bills, availability and ambulance payments.
What information will I need to make an electronic payment?
Please
have your billing and payment information available as you will need
both to make a payment. Review the table below to determine what
information you will need from your bill.
Type
of
Payment
Information Needed
|
|
Water/Sewer
Bills Eight
Digit Account Number (no dashes)
Customer
and cardholder information
Email
address (for confirmation receipt)
Amount of Payment
|
|
Water/Sewer
Availability
Bills
Eight Digit Account Number (no dashes)
Customer
and cardholder information
Email
address (for confirmation receipt)
Amount of Payment
|
|
Ambulance
Payments PAT
Account Number
Customer and cardholder information
Email
address (for confirmation receipt)
Amount of Payment
|
How will my payment be confirmed?
The
Running Springs Water District receives immediate confirmation of
payments made via the Internet and payments made over the phone.
You will receive a confirmation number of the successful payment at
time of the transaction. For questions about your payment,
contact the Running Springs Water District at (909) 867-2766.
Office hours - Monday 9am to 5pm or Tuesday – Friday 8am to 5pm
What is the amount of the convenience fee?
The
Paymentus convenience fee will be collected in addition to the bill
payment total from the customer. The amount of the fee varies
according to the type of bill being paid. Refer to the chart
below to determine the fee amount.
Payment Amount |
Paymentus Convenience Fee |
Water/Sewer Bills (max $300.00) |
Flat Fee of $3.25 |
|
Water/Sewer Availability Bills
(max $300.00)
|
Flat Fee of $2.95 |
Ambulance Payments (max $350.00) |
Flat Fee of $3.95 |
**Note: Paymentus is responsible for payment processing fees. Flat fees are not prorated
Why is a convenience fee required?
Charge
card companies charge businesses, like Paymentus a percentage of the
payment for processing services. In fairness to all of our
customers, we need to ensure that the customers who want the
convenience of paying with a charge card, pay for the service.
The Running Springs Water District does not profit from this service.
There
are other low cost or no cost means to pay your Running Springs Water
District bill including ACH Debit, writing a check or placing a payment
in our drop box at the Running Springs Water District office.
Is the Running Springs Water District getting any part of the convenience fee?
The
Running Springs Water District does NOT receive any part of the
convenience fee. Paymentus is an independent company that
provides a service to the Running Springs Water District customers.
What is an ACH Debit and how do I sign up for this payment plan to pay my water/sewer bills?
Another
popular method of payment is our ACH (Automated Clearing House) Payment
Plan. It can only be used to pay your water/sewer bill.
With this plan, the monthly bill will continue to be mailed to the
property owner. On the first day of the month, the funds will be
withdrawn from your checking or savings account. Download the ACH Debit Authorization form
now or pick up an information packet at the District office. You
can also request to have the packet mailed to you by calling (909)
867-2766. There are no additional fees to use this payment option.
I
have received a water/sewer shut off notice for being behind on my
bill. Can I still pay online and have my payment posted prior to
any service interruption?
We
recommend that you make your payment at our District Office, 31242
Hilltop Blvd., by cash check or money order. We will be
able to post the payment to the account immediately and remove you from
the shut off list. Payments of this type must be made prior to
the final payment due date listed on the shut off notice.
Additionally, you can make an electronic water/sewer monthly billing
payment online at https://ipn.paymentus.com/otp/stde/rswd
or by telephone at (1-877-506-3112). Once payment is made, please
contact the District’s customer service at (909) 867-2766 with your
payment confirmation number to prevent your service from being shut off
or to re-establish service if it has already been shut off. The
electronic payment must include the entire past due amount.
Additional reconnection fees may apply.
Please Note: Payments made through Paymentus after 4:00pm (Pacific Standard Time) will be posted the following business day.
How do I make a payment by telephone?
Through the Paymentus IVR (Interactive Voice Response) system
For Water/Sewer monthly billing and/or Water/Sewer Availability bills
Dial the toll free number, 1-877-506-3112 and follow the operator prompts for the type of payment that you wish to make.
For Ambulance Payments
Dial the toll free number 1-877-403-7087 and follow the operator prompts to make the payment.
How can I get more information on electronic payments?
If you have any questions, please contact the Running Springs Water District at
(909) 867-2766.
